FAQ
Is FieldNexo right for your business?
Clear answers about organizing your work, serving customers, and using FieldNexo in English or Spanish.
What is FieldNexo, and who is it for?
FieldNexo is work-management software for small contractors and home service businesses. It helps owners stay organized, serve customers professionally, and keep work moving—from the first appointment through payment. Customer details, schedules, estimates, job notes, invoices, and payment records stay together. It is designed for independent contractors and small teams working in English or Spanish, from the field or the office.
Will it work for my trade?
FieldNexo is designed around service and repair visits, recurring service, and small projects. Examples include plumbing, HVAC, electrical, handyman work, cleaning, landscaping, painting, and remodeling. Review the work examples to see how they fit your business. It is not a replacement for specialist trade-design tools, large-project management, payroll, or accounting software.
Can I schedule an estimate visit before preparing a price?
Yes. Schedule the appointment first and prepare a confirmation to review and send by text or email. Return to the estimate to add the scope, photos, and pricing when you are ready. You do not have to finish the estimate just to book the visit.
How do I keep customers informed?
Prepare appointment confirmations and share estimates or invoices by text or email. Review the recipient and message before sending. Customers can review a shared estimate and approve it online, or open an invoice and its printable version. Opening a message draft is not proof that it was sent or delivered.
Can I record payments without accepting them through FieldNexo?
Yes. Record payments you receive outside FieldNexo and keep track of the invoice balance. Payment records are separate from processing a charge. Optional online payment acceptance is still being tested and is not publicly available; it is not required to record payments.
Do I need a computer?
No. You can run FieldNexo entirely from the phone. If you also want the computer, sign in with the same email and choose the same business. No pairing code, no sync button.
Does it work without internet?
After signing in with a connection, the phone can save a limited copy of recent work allowed by your access. For field users, this is assigned work and related details permitted by their role. The saved copy can be reopened without a connection for up to 12 hours after it was saved. Supported notes, completion steps, and text updates queue until access returns; you may need to sign in again or resolve a conflict before an update is accepted. Photos and files need a connection. This is not full offline access to every feature or record.
Does the tool offer route planning?
Not yet. Route planning is a separate premium add-on under development, not part of the currently available standard workflow. You can organize appointments, recurring visits, and assigned work without it. Pricing and availability will be announced separately.
Do I have access to all my company information?
Yes, whenever you want. A complete backup in open JSON and CSV, with photos, files, a manifest, and checksums. There are also customer CSV, job CSV, and QuickBooks Online files.
Can each person work in their own language?
Yes. The whole app is built in English and in Spanish — every screen, every button, the in-app guide and the FAQ. Each person picks the language for their own account and can switch it on the phone or on the computer. Changing it doesn't change anyone else's screen.
Does it translate my invoices and estimates?
A customer's Preferred language setting controls FieldNexo's standard estimate and invoice messages, the shared customer pages, and generated invoice PDFs. Text you enter yourself — such as customer names, line items, and notes — stays exactly as written, so review each document before sending it.
Is there Spanish support?
The in-app guide and FAQ are available in Spanish. Dedicated Spanish support, including the planned WhatsApp option, isn't connected yet. When it is, we'll say so here.
What does the service cost?
Solo is $25 per month, Pro is $45 per month, and Elite is $60 per month. Every plan includes the same core features; the differences are the number of users and the storage allowance for photos and files: Solo includes 10 GB, Pro 50 GB, and Elite 100 GB. Storage is shared across the business and does not reset monthly. See the pricing page.
Can I use it yet?
Yes. Public browser signup is open. Create your owner account to begin.
How does the 14-day trial work?
Your trial starts when you create your business workspace. No payment card is required to begin. After 14 days, choose a monthly Solo, Pro, or Elite subscription to keep using FieldNexo. Paid subscriptions renew automatically each month until canceled. All subscription prices are in U.S. dollars (USD).
Still have a question?
Start your free trial now, or email support@fieldnexo.app if you need help.