Support
Get in touch.
One address, answered by the people who build FieldNexo.
Contact
How to reach us.
Email support@fieldnexo.app. It reaches the people who actually build and run FieldNexo, not a ticket queue at an outside call center.
Write in English or in Spanish. Both are read.
For privacy questions, data export requests, or account deletion requests, use privacy@fieldnexo.app.
What helps
What to include.
The more of this you can give us, the faster we can help:
- The email address on your account.
- Whether you were on the phone or the computer.
- What you were trying to do, and what happened instead.
- A screenshot, if you can take one.
- Roughly when it happened.
Never send us your password. We will never ask for it.
Response
What to expect.
FieldNexo is not open to the public yet, so we do not publish a guaranteed response time. In practice we answer email during United States business hours, Monday through Friday, and we read everything that comes in.
Dedicated Spanish-language support, including the WhatsApp option we intend to offer, is not connected yet. When it is, we will say so here rather than leaving you to guess.
Answers
Before you write.
The FAQ covers the questions we get most: whether FieldNexo fits your trade, running it without a computer, what happens without a signal, route planning, getting your records out, languages, pricing, and availability.
There is also an in-app guide, available in English and Spanish, inside the application itself.
Company
Who you are writing to.
FieldNexo is owned and operated by Northeast Pennsylvania Investments LLC, Pennsylvania, United States.
More at Company.