Terms of Service

Agreement

1. Accepting these terms.

These Terms of Service are an agreement between you and Northeast Pennsylvania Investments LLC, a Pennsylvania limited liability company (“we,” “us,” “FieldNexo”). They govern your use of the FieldNexo application, the website at fieldnexo.app, and anything we provide in connection with them (together, the “Service”).

By creating an account or using the Service you accept these terms. If you are accepting on behalf of a business, you represent that you have authority to bind that business, and “you” means that business.

You must be at least 18 years old and legally able to enter a contract.

Our Privacy Policy is part of this agreement.

Accounts

3. Your account and your team.

You are responsible for your account, including the accuracy of the information you register with, the security of your credentials, all activity that happens under your account, and the conduct of every person you give access to.

Each person must use their own account. Do not share credentials. Tell us promptly at support@fieldnexo.app if you believe an account has been compromised.

As the account owner you decide who joins your workspace, what role each person holds, and what each person can see. Those decisions are yours, and their consequences are yours.

Your responsibilities

5. What you are responsible for.

You represent, warrant, and agree that:

• You have the right to collect, store, and use all information you enter about your customers and your employees, and you have obtained any consent the law requires.
• Your use of the Service complies with all laws that apply to your business, including those governing privacy, consumer protection, invoicing, taxes, employment, and electronic communications.
• The estimates, invoices, and messages you send through the Service are accurate, and you are solely responsible for their contents, amounts, and tax treatment.
• You will not use the Service to send unlawful, deceptive, or unsolicited commercial messages.
• You will not upload malicious code, attempt to gain unauthorized access to the Service or to another account, interfere with its operation, scrape it, reverse engineer it, resell it, or use it to build a competing product.

Pages your customers see

When you share an invoice or send an estimate for approval, FieldNexo generates a secure web page your customer can open without creating an account. If your customer approves an estimate on that page, we record the approval and the time it occurred, and we make that record available to you.

That record is evidence that an approval was submitted through the link you sent. It is not a substitute for a signed contract, and we make no representation about whether it satisfies any signature, disclosure, or contract-formation requirement that applies to your trade or your state. If your work requires a particular form of written agreement, use one. You are responsible for the content of every estimate and invoice you send, for who you send it to, and for anything you agree to with your customer.

Share links

Invoice and estimate links work by possession: anyone holding the link can open the page it points to, without signing in. Send them only to the people you intend, and treat a forwarded link the way you would treat a forwarded email.

Links expire. An estimate link lasts seven days while it is awaiting a decision, and thirty days from the date your customer approves, declines, or requests changes. An invoice link lasts thirty days. The page tells your customer the date it expires.

Links are cancelled automatically when the underlying record changes — when an estimate is revised or cancelled, or an invoice is voided. There is not currently a button to cancel an individual link on demand, and issuing a new link does not disable an older one. If a link has gone somewhere it should not have, revise or void the underlying record.

Fees

7. Fees and payment.

Pricing is published on our pricing page. A 14-day free trial begins when you create your business workspace; no payment card is required to start. Paid subscriptions are billed monthly in advance through Stripe and renew automatically each month until canceled. You can manage or cancel your subscription from inside FieldNexo. Cancellation stops future renewal and normally leaves access in place through the end of the paid billing period. If prices change for existing account holders, we will give notice before the change takes effect.

Optional add-on features may be offered as part of a paid plan.

Payments from your customers. There are two ways a payment reaches your records, and FieldNexo is not a payment processor in either one.

If you record a payment by hand, that is a bookkeeping entry. Nothing leaves FieldNexo and no processor is involved. You can run the whole business this way.

If you turn on online payments, your customer pays through a checkout page hosted by Stripe and charged directly to your own connected Stripe account. FieldNexo does not receive, hold, route, or transfer your customers’ funds, and does not currently add any application or platform fee. What FieldNexo does is generate the secure checkout link and record Stripe’s confirmation that the payment succeeded.

Using online payments requires you to connect a Stripe account and to accept Stripe’s own agreements, which govern that relationship directly between you and Stripe. Stripe’s processing fees, payout timing, holds, and account requirements are set by Stripe and charged to your account, not ours.

Either way, the transaction is between you and your customer. We are not a party to it. You remain responsible for the goods and services you provide, the amounts you charge, refunds, chargebacks, disputes, and the tax treatment of all of it. Stripe’s fees, payout timing, and account requirements are set by Stripe, not by us.

Warranties

9. Disclaimer of warranties.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR ITS OUTPUTS WILL MEET YOUR REQUIREMENTS OR BE ACCURATE OR RELIABLE.

Some jurisdictions do not allow the exclusion of certain warranties. In those places, the exclusions above apply to the maximum extent the law allows, and you may have rights that this section does not take away.

Indemnification

11. Indemnification.

You agree to defend, indemnify, and hold harmless Northeast Pennsylvania Investments LLC and its members, officers, employees, and agents from any claim, demand, loss, liability, damage, penalty, or expense, including reasonable attorneys’ fees, arising out of or relating to: your use of the Service; Your Content; your violation of these terms; your violation of any law; your dispute with one of your customers or employees; or your failure to obtain any consent required to collect or use information you entered into the Service.

We will notify you of any such claim, and you may control the defense with counsel reasonably acceptable to us. You may not settle a claim in a way that imposes any obligation or admission on us without our written consent.

Legal

13. Governing law and disputes.

These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws rules. You and we agree that any dispute arising out of or relating to these terms or the Service will be brought exclusively in the state or federal courts located in Pennsylvania, and both parties consent to the personal jurisdiction of those courts.

Before filing anything, please write to support@fieldnexo.app and give us thirty days to try to resolve it. Most problems can be handled that way.

If any provision of these terms is held unenforceable, that provision will be limited or removed to the minimum extent necessary and the rest will remain in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

These terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Service.